**ROLE SUMMARY AND PURPOSE**

As AVP, Talent Development, you are the strategic partner to the VP, Talent Development and a thought leader shaping an enterprise-ready development strategy that builds high-performing talent across Operations. You will lead a multifunctional team responsible for frontline and frontline leader (FL/FLM) development, learning journeys, job architecture, and certification strategy for the Operations Training & Performance Strategy organization. This role ensures talent development priorities are globally scalable, data-driven, and aligned to evolving business needs, operating models, and future skill demands.

**ESSENTIAL RESPONSIBILITIES:**

+ Set and execute a multi-year talent development strategy and roadmap aligned to Operations priorities, workforce strategy, and enterprise talent standards.
+ Lead a multifunctional team and establish governance/operating cadence to deliver globally scalable development programs across geogra...