Role Responsibilities:
Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing, and corrections.
Support the subject matter expert (SME) for all policies and procedures.
Ensure data integrity through audits of the HR Information System.
Update and analyze work process design and flow for policies and procedures.
Provide policy interpretation recommendations.
Create and present training presentations.
Research and work in a team environment to resolve employee issues, by working directly with internal/external clients and vendors.
Serve as an employee and customer advocate.
Identify and drive process improvements, quality and compliance across the function.
Analyze data issues and provide Root Cause Analysis in problem resolution.
Incorporate Lean pract...