The Operational Analytics & Workforce Planning Associate is responsible for proactively monitoring, analyzing, and reporting operational metrics across service channels to support leadership decision‑making. The role provides data‑driven insights to identify opportunities to shift work across operational tiers, optimize workforce allocation, and mitigate capacity risks, ensuring consistent and efficient service delivery. The position maintains a strictly analytical and preventive scope and does not evaluate individual or team performance. This is a flexible work opportunity based in Bogotá, Colombia, with potential to evolve into a global role.

A Day in the Life

We’re a mission‑driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality...