Join SS&C Technologies as the Associate Director of Technology Operations in Toronto. This hybrid role emphasizes program management, client relationship building, and operational leadership.
As a full-time permanent associate director, you will oversee day-to-day technology operations while managing key client accounts. Your responsibilities will include SLA/KPI management and providing operational support for client due diligence and onboarding. You will lead teams to ensure smooth operations and high-quality service delivery in a dynamic environment.
Key Responsibilities:
• Oversee daily operations for client accounts
• Manage SLA reporting and service exceptions
• Maintain relationships with Client Account Managers
• Support sales with operational insights and proposals
• Coordinate Operational Acceptance Testing for launches
Requirements:
• 10+ years in Project Management and Scrum Master roles
• Experience in Agile and traditional methodologies
• ...