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Job Description
Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring a Associate- Dispute Resolution OTC (English & German speaking).
As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements
What you will be doing?
Resolve customer disputes in a timely manner, backed by appropriate documentation.
Communicate resolutions to customers clearly and professionally.
Coordinate queries with relevant internal departments.
Analyze root causes of disputes and implement corrective actions.
Maintain accurate dispute records and track resolution progress.
Contribute to the accuracy of customer mas...