Job Summary

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Job Description

• Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.
• Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.
• Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.
• Joins regular client meetings to ensure all open items are tracked, monitored, and resolved.
• Analyzes team performance and workflow data to identify gaps ...