Description and Requirements

Responsible for product quality support across device returns, issue management, reporting, and launch activities. The role works closely with Product, Software, Technical Service, Compliance, and Call Centre teams to ensure fast issue resolution, regulatory compliance, and strong customer experience. Key Responsibilities Product Triage & Analysis

Log returned devices in QIT and perform initial product triage, including software logging, basic hardware checks, and component swaps

Verify and log software and hardware failures, directly or via Service and TAM teams

Coordinate shipment of returned devices, samples, and components for further analysis

Issue & Quality Management

Raise, track, and manage Change Requests (CRs) with Product and Software teams

Validate implemented software fixes and support new software releases

Draft, publish, and maintain Field Service Bulletins (FSBs), p...