Overview
Celanese is seeking an Associate Specialist, Customer Service to join our team in Mexico. This will be responsible for perfect order fulfillment within the order-to-cash process to ensure customer satisfaction.
Responsibilities
Be the main contact for the customer with regular interactions both on the phone and via email.
Enter and manage purchase orders and delivery schedules in SAP system (EDI, e-mail, Order Bot).
Manage price accuracy; Process billing or quality related order adjustments (e.g. returns, credit/debit notes).
Maintain order fulfillment duties within the order-to-cash process, covering specified client portfolio.
Communicate to customers via Salesforce (CMS) to log, track and maintain daily communications of cases.
Daily monitoring and management of orders in Order Cockpit Dashboard to ensure that orders are progressing as expected.
Prioritize and manage urgent escalations and provide timely and effective solutions to cust...