Title

Associate Specialist, HR Services

Overview

The Global Business Services Center (GBSC) is Mastercard’s shared services organization supporting the business in all countries and business units. This position ensures support in resolving inquiries across a breadth of functional areas and supporting programs and processes on an integral basis.

Role

This role supports the employee life cycle from interview scheduling through end of employment, providing assistance via email, phone, and chat.

Responsibilities

• Issue Resolution & Case Management: Provide resolution for employee inquiries, external customers, and suppliers.
• Respond to customer emails, chats, and phone calls, aiming to resolve within first contact.
• Provide administrative support for involuntary terminations—create separation agreements, coordinate logistics, and enter data into the HR system.
• Maintain creation of newly created po...