Join Atlas Van Lines Canada as a Quality Assurance Manager in Oakville, Ontario. Oversee service quality and client relations in a full-time role within the logistics industry.
In this crucial position, the Quality Assurance Manager will maintain relationships with clients and manage service issues effectively. Your focus will be on enhancing service delivery and ensuring client satisfaction. This role includes developing quality assurance protocols and guiding agency members in effective operations, essential to ensuring quality in every aspect of service.
Key Responsibilities:
• Address service issues for both government and private accounts
• Manage client relations for enhanced satisfaction
• Support quality initiatives and monitor effectiveness
• Develop and implement protocols to improve service
• Provide training on quality standards and initiatives
Requirements:
• Post-secondary education in Logistics or a related field
• At least 3 years of releva...