Step into a vital role at JAM Industries as an Audio Technology Support Specialist. Leverage your customer service skills and audio knowledge to assist clients effectively!
The Technical Support Specialist role at JAM Industries blends technical support with customer interaction. We're seeking candidates familiar with live sound and audio production to troubleshoot equipment issues and provide clear solutions. Your analytical mindset and detail-oriented nature will enhance our customer service and technical training efforts.
Key Responsibilities:
• Provide support for audio products via helpdesk
• Troubleshoot sound equipment and resolve issues
• Document and maintain accurate records of calls
• Assist internal teams with technical queries
• Engage in continuous training for personal development
Requirements:
• Diploma in Audio Engineering or equivalent experience
• Background in audio production or live sound
• Strong troubleshooting abilities
• Exc...