Deliver top-notch customer support as an Automotive Customer Service Representative with CSN. You'll engage directly with clients, ensuring they receive proper updates throughout their repair journey.
CSN wants to add a Customer Service Representative to our team, someone with 3-5 years of automotive experience. In this role, you’ll handle customer questions, track repair processes, and keep clients informed about their claims. Building strong interactions will directly impact customer satisfaction and retention.
Key Responsibilities:
• Manage customer inquiries in a professional manner
• Update clients on repair statuses regularly
• Clarify insurance needs and procedures
• Maintain detailed records of client interactions
• Schedule repair estimates and communicate with providers
Requirements:
• 3-5 years of customer service or relevant automotive experience
• Familiar with industry-related software systems
• Strong verbal and written communication abil...