About the role:

IMPORTANT: It´s not a engineering - design role, it´s related with sales and processes.

Key Responsibilities:

1. Service Quality Monitoring:

• Conduct secret visits (mystery shopping) to BYD dealers and competitor service centers.
• Collect and regularly report findings on service quality.

2. Sales Service Improvement:

• Promote service improvement actions based on visit results.
• Follow up to ensure that all identified issues are resolved effectively.

3. PDI & After-Sales Support:

• Monitor and follow up on Pre-Delivery Inspection (PDI) and after-sales issues.
• Support the rapid implementation of corrective and improvement projects.

Job Requirements:

• Bachelor’s degree in Administration, Mechanical, Automotive, Mechatronics or a related field.
• Maximum 2-4 years <...