Provide high-level support as an Avaya Aura Level 2 Engineer on-site. Troubleshoot technical issues and collaborate closely with clients for tailored solutions.
We seek an experienced Avaya Aura Level 2 Support Engineer who can deliver exceptional technical support. This role demands at least 3 years of relevant experience and entails working directly with customers to resolve critical issues. You'll employ your problem-solving skills and knowledge of VoIP to enhance operational efficiency.
Key Responsibilities:
• Offer technical advice on Avaya Aura solutions
• Resolve customer issues professionally and swiftly
• Collaborate with Level 1 support on escalated matters
• Analyze root causes and recommend effective solutions
• Document processes and conduct client training
Requirements:
• Bachelor's degree in Computer Science or similar
• 3+ years of experience in technical support for Avaya Aura
• Preferred certification in Avaya Aura products
• Strong...