Drive excellence in supplier support as Avetta's Supplier Support Operations Manager. This leadership role encompasses managing internal teams and BPO partners effectively in a hybrid setup.
You will play a critical role in improving support processes, enhancing supplier satisfaction, and driving automation adoption. Lead case management operations while supporting the professional development of Team Leads and their teams. Engage with various partners to ensure high-quality service delivery across channels.
Key Responsibilities:
• Supervise internal teams and outsource partner services
• Optimize daily case operations for improved efficiency
• Implement AI solutions to enhance supplier interactions
• Maintain strong governance and quality oversight with partners
• Analyze performance metrics to identify improvement areas
Requirements:
• Over 5 years of experience managing support centers
• Strong knowledge of performance management metrics
• Experience...