Enhance public safety at Axon as a Technical Account Manager, focusing on customer needs and technical support. This hybrid role adapts as it transitions from remote to onsite in Grande Prairie.
As a Technical Account Manager, you will cultivate key partnerships and act as the primary contact for assigned customer agencies. You’ll leverage your deep knowledge of Axon’s technologies, particularly the Records and Productivity Suite, to ensure successful implementation. Your insights will drive internal product improvements, enhancing overall customer satisfaction and achieving operational goals.
Key Responsibilities:
• Act as the technical expert for customer agency workflows
• Collaborate with stakeholders to align Axon solutions
• Deliver training sessions on product functionality
• Handle technical troubleshooting and support tasks
• Represent customer feedback in product enhancement requests
Requirements:
• Experience in technical account management or cust...