Job Title: B2C Operations Customer Expert I (Italian Market)

Start Date: 13012026

Location: Lisbon, Portugal

Work Model: Onsite

Employment Type: Fulltime

Overview

You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer interaction, problem-solving, and a fast-paced work environment.

Key Responsibilities

Provide customer support in Italian through inbound calls

Assist with device issues, subscriptions, billing inquiries, and service-related questions

Offer empathetic, friendly, and effective customer service

Identify opportunities to promote relevant products and services

Maintain professionalism and ensure a positive customer experience

Required Qualifications

Fluency in Italian (written and spoken)

Previous experience in custome...