**Key Responsibilities**
**1. Banquet Operations Management**
Manage the daily operation of all banquet functions, meetings, conferences, weddings, and special events.
Ensure event setups comply with Banquet Event Orders (BEOs), resort standards, and guest requirements.
Conduct pre-function briefings and post-event reviews with the team.
Monitor service delivery throughout events and resolve operational issues promptly.
Ensure proper maintenance and inventory control of banquet equipment, furniture, linens, and operating supplies.
**2. Guest Experience & Service Excellence**
Maintain the highest levels of guest satisfaction during all events.
Meet event organizers and VIP guests to ensure expectations are met.
Handle guest feedback and complaints professionally and effectively.
Drive continuous improvement initiatives to enhance banquet service quality.
**3. Team Leadership & Development**
Lead, coach, and motivate the Banquet team to achieve oper...