What you will be doing:

• Supervises the Guest Services Team on shift to ensure the optimal guest experience.
• Greets incoming and outgoing guests by name and acknowledges guests and visitors at every opportunity.
• Communicates effectively and professionally with group and tour directors.
• Communicates day-to-day briefings to the Guest Services department.
• Monitors the immediate and surrounding area for cleanliness.
• Liaisons with Managers on daily operations.
• Post group/delivery charges.
• Escorts guests, identifying hotel promotions and the safety and security features of the hotel while ensuring that each guest is treated with the highest level of guest service, patience, and professionalism
• Ensures that the Empress Service Standards are always met both personally and by team members on shift.
• Transports luggage to guest rooms, hangs garment bags and places luggag...