To ensure customer satisfaction by offering the highest caliber service to the hotel guest on arrival and departure and throughout the length of the guests stay.

 

• To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
• Greet all guests with a smile and an appropriate hospitality greeting.
• To be on your post in the lobby at all times ready to greet and offer assistance to all guests.
• To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel. (train station, parking garage, airport express bus, valet, front door)
• To know the check in and check out Procedures.
• To know the hotels outlet hours.
• Once in guest’s room provide information on hotel facilities, meeting functions, dining facilities, local transportation alte...