Job Summary

MyGuest

· Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.

· Welcome and engage all guests to the hotel and offer assistance before they have to ask (use guests name when known).

· Service given should meet and/or exceed the guest service standards of the Chelsea Hotel.

· Be present and visible at the main doors of the hotel including Elm street and Gerrard Street entrances.

MyProduct

· Efficiently complete a variety of tasks involving the movement of baggage to and from rooms as well as delivers to and from room. Such tasks include fronts, lasts, tour deliveries, baggage storage, arranging transportation, accepting main and information, dissemination of information, shoe shines, maintenance of function boards, newspaper and folio delivery, etc.

· Maintain a tidy work area at the In...