Become a strategic advisor as a Bilingual Account Manager at illumin, focusing on AdTech solutions. Leverage your English and French skills to enhance client engagement and platform adoption in a hybrid environment.
Reporting to the Manager of Account Management, you will build strong relationships with clients, driving effective solutions based on their business needs. This role requires an understanding of client journeys and the ability to suggest enhancements while ensuring product satisfaction. You’ll collaborate with sales, product, and tech teams to address evolving client needs.
Key Responsibilities:
• Deliver stellar onboarding experiences to ensure smooth transitions
• Champion customer experience and resolve escalations efficiently
• Identify retention and growth opportunities through strategic analysis
• Analyze consumer behavior for insights and account improvement
• Represent customer needs to enhance product and service offerings
Requirements:
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