Become a Bilingual Client Care Expert with People Corporation, skilled in both Spanish and English. Focus on delivering exceptional service experiences to clients.
You will interact directly with plan members and service providers, addressing claims and eligibility inquiries. This position demands a commitment to exceed service standards while assisting clients with online resources. Your expertise in customer care and detail orientation is essential to client satisfaction.
Key Responsibilities:
• Provide exceptional service to clients and members
• Respond to inquiries via phone and email effectively
• Analyze claim submissions and ensure data accuracy
• Help users navigate the online portal and mobile app
• Implement corrective actions for service improvement
Requirements:
• Minimum 3 years of relevant customer care experience
• Proficient in Spanish and English, both spoken and written
• Willingness to work flexible hours between 7am to 7pm
• Exce...