Drive client satisfaction as a Bilingual Client Success Specialist focused on e-commerce in a dynamic logistics setting. Utilize strong communication skills in both Mandarin and English to foster effective client relationships.
This role emphasizes seamless interaction with clients and internal teams across logistics. You will monitor last-mile delivery metrics, handle inquiries and service tickets, assist with exceptions, and utilize data analysis for performance improvement. Your contributions directly impact operational efficiency and client success.
Key Responsibilities:
• Track entire last-mile delivery monitoring and reporting
• Respond promptly to customer inquiries and service tickets
• Assist in resolving disputes and exceptions efficiently
• Build strong relationships with internal stakeholders and clients
• Analyze data to identify issues and optimize services
Requirements:
• Excellent communication skills in Mandarin and English
• Logistics exp...