Join Sun Life as a Bilingual Contact Centre Agent, engaging with clients and advisors across Canada. Deliver exceptional customer service through inbound calls, focusing on solutions and client needs.
In this hybrid role, you will work Monday to Friday with shifts between 8 AM and 8 PM. Your focus will be on assisting clients with questions regarding our products, services, and policies. This position requires bilingualism in French and English, enabling effective communication with diverse clients.
Key Responsibilities:
• Assist clients with inquiries about products and services
• Analyze problems and offer friendly, proactive solutions
• Provide information supporting financial and health goals
• Ensure accurate information delivery in minimal time
Requirements:
• Bilingual in French and English, both spoken and written
• Customer service orientation with tech-savvy skills
• Experience in hospitality, retail, or call centre
• Ability to thrive in a fa...