Join our team in Windsor, Quebec as a Bilingual Customer Associate. This position focuses on managing customer orders, inquiries, and ensuring overall satisfaction.
Reporting to the Customer Service Manager, you will embody our core values: Caring, Curious, Collaborative, and Committed. Your role involves leveraging SAP to track orders, verify details, and provide crucial updates to customers. Exceptional communication and organizational skills will be necessary for coordinating with internal teams and addressing customer queries effectively.
Key Responsibilities:
• Manage and process customer orders accurately using SAP
• Confirm purchase details and delivery expectations
• Update customers on order status and any adjustments
• Respond to inquiries about shipments and cancellations
• Work with internal teams to maintain order accuracy
Requirements:
• High school diploma essential
• Minimum 2 years in customer service, manufacturing experience preferred