Join the team as a Bilingual Customer Care Representative in Mount Pleasant. Support teachers and applicants effectively on the Apply to Education platform from Monday to Friday.
This in-office position requires fluency in both French and English, ensuring excellent communication with users. You will leverage your customer service experience, passion for helping others, and technical troubleshooting skills to assist users with their inquiries. After passing level one, enjoy the possibility of working remotely on Fridays with manager approval.
Key Responsibilities:
• Provide timely support to ATE customers
• Respond to inquiries via phone and email
• Troubleshoot account issues and suggest solutions
• Help improve user experience on the website
• Assist with administrative tasks as needed
Requirements:
• Bilingual in French and English
• Minimum one year of customer service experience
• Post-secondary diploma or degree
• Proficiency in Microsoft Offic...