We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders. This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes.

• Manage and respond to support tickets in a timely and professional manner
• Assist with order tracking and operational inquiries
• Support provider and partner-related requests
• Troubleshoot platform and system-related issues
• Coordinate with internal teams to resolve escalated concerns
• Maintain accurate records and documentation
• Communicate effectively through ticketing systems and internal collaboration tools
• Identify recurring is...