Base Salary: CAD $51,383.00 - $79,261.00

Role Summary

The Client Service Representative reports to the Director, Partnerships, and is responsible for the following:

• Collaborate with account managers and other internal teams, and represent GreenShield Health to clients and market intermediaries regarding all service-related matters;
• Communicate regularly with clients to answer questions and resolve issues;
• Educate and onboard clients and market intermediaries on GreenShield Health processes and tools, and deliver onboarding sessions for their employees;
• Attend client meetings, problem‑solving sessions, and general events aimed at building client relationships, as needed;
• Support onboarding of new clients, implement plan changes, process terminations, and manage specific enrollment needs;
• Work with internal team members to identify opportunities for process improvements;
• Perform any ...