Deliver proactive care as a Bilingual Customer Service Associate. Respond to patient inquiries and maintain timely communication in a remote setting.
In this role, you will focus on engaging with patients, addressing their inquiries through telephone and email, and updating their accounts effectively. Your ability to manage requests while maintaining data accuracy will help enhance the patient experience. You'll also be responsible for assessing patient eligibility through documentation.
Key Responsibilities:
• Answer inbound calls and place outbound calls
• Handle inquiries and concerns from patients effectively
• Update patient accounts and data as needed
• Respond to emails and social media messages promptly
• Assess patient eligibility for programs
Requirements:
• 2 years of experience in a Call Center role
• Strong communication and listening skills
• Familiarity with Microsoft Office Suite
• Capability to multitask in a fast-paced environment