Integrated Merchandising Solutions is looking for a Bilingual Customer Service Coordinator in Toronto, Ontario. Provide outstanding support to clients using your French and English communication skills.
As a key point of contact, you'll handle customer inquiries and order management, ensuring a seamless service experience. Candidates should be adept at multitasking, maintaining attention to detail, and collaborating with teams internally. Your role will also include providing insights for continuous service improvement based on client feedback.
Key Responsibilities:
• Respond to client inquiries via phone and email
• Process customer orders within the operating system
• Offer guidance on promotional campaign strategies
• Manage and update cases correctly in Salesforce
• Establish and nurture relationships with clients
Requirements:
• 2-5 years of relevant customer service experience
• Bilingual in French and English, both orally and in writing
• Comfort...