Deliver exceptional service as a Bilingual Customer Service Representative for BMO in Dollard-Des Ormeaux, Quebec. Engage customers in meaningful conversations to identify their banking needs and provide tailored solutions.
This full-time role focuses on delivering outstanding customer experiences while guiding clients through their financial journeys. You will support requests for banking services, handle transactions, and provide advice on digital self-service options. Collaboration with branch colleagues is key to driving customer satisfaction and business objectives.
Key Responsibilities:
• Identify customer needs and initiate referrals to colleagues
• Support banking services and handle customer inquiries
• Welcome customers warmly upon entry
• Enhance customer experience with strategic advice
• Manage cash transactions and operational tasks
Requirements:
• Post-secondary degree or certification preferred
• Knowledge of personal and commercial offers<...