Job Description
Insight Global is seeking a Customer Support Analyst to support BMO’s Customer Loyalty and Sales Enablement group. This role will play a key part in large-scale transformation initiatives, including AML centralization and ongoing strategy execution, while also contributing to the digital backlog, ensuring consistent execution of customer experience, sales processes, and regulatory initiatives across the network.

Key Responsibilities
• Support the centralization of AML processes, transitioning branch-level workflows into a unified operating model
• Execute on enterprise customer experience and sales enablement strategies across retail banking channels
• Utilize Customer Connect to manage, track, and support customer interactions
• Handle customer-facing conversations, including complex or sensitive interactions (e.g., account exits)
• Contribute to the digital market (d-market) backlog, supporting enhancements to customer and frontline tools