Become a Bilingual Customer Support Representative at MCI and embark on a rewarding career in a global company. Provide exceptional support for inbound customer service and technical inquiries.
MCI is on the lookout for bilingual customer support representatives dedicated to excellence in service. In this important role, you will assist customers with their inquiries and technical issues, ensuring top-tier service quality. Your ability to communicate effectively in multiple languages will be crucial in representing well-known brands.
Key Responsibilities:
• Provide professional handling of inbound and outbound calls
• Use first-call resolution techniques for customer inquiries
• Document customer interactions in CRM accurately
• Collaborate with internal departments to resolve issues
• Follow policies and procedures for customer interactions
Requirements:
• Minimum age of 18 required
• High school diploma or equivalent accreditation
• Strong written and...