**DESCRIPTION**
As a key member of the **KitchenAid** Small Appliance Team, the **Bilingual Field Service Manager** is responsible for leading the Authorized Service Network of external service companies and ensuring a high-quality, consistent repair experience for KitchenAid Small Appliance owners.
This role oversees service provider onboarding, day-to-day operational performance, service quality, and continuous improvement initiatives across the network. The **Bilingual Field Service Manager** analyzes performance data and service trends to identify opportunities, make recommendations, and implement changes that support business goals and elevate customer experience.
This position also requires strong cross-functional collaboration and the ability to adapt communication style to suit a variety of audiences, including service partners, internal stakeholders, and leadership.
_This position is based out of our client's office in Mississauga, 5 days a week._
**RESPONSIBILI...