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Bilingual (FR/EN) Inbound Customer Service - Early Collections

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MCAP
📍 Waterloo, Canada
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Location Waterloo
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Posted March 23, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

The Role

As an energetic, self-driven individual you will:

  • Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangements
  • Work with homeowners to prevent future arrears
  • Resolve homeowner inquiries pertaining to:Lapsed Home InsuranceCondominium and Tax ArrearsShortfalls at Payout

    • Handle Inbound Calls and Emails to Resolve Mortgage Arrears

  • Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
  • Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
  • Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and effi...

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    📍 Location Details

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    City
    Waterloo
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    Country
    Canada
    🚗
    Commute
    Local Area

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