Enhance your technical support career as a Bilingual French Service Desk Analyst with Buchanan Technologies in Charlottetown. Provide essential support for internal networks and applications through various channels.
In this role, you’ll deliver critical technical assistance for hardware, software, and mobile devices. Strong communication skills in both English and French are mandatory to explain technical concepts to non-technical users. Adapt to a fast-paced environment while troubleshooting and documenting customer interactions.
Key Responsibilities:
• Respond promptly to technical support requests via phone, chat, and email
• Troubleshoot and resolve hardware/application issues effectively
• Document incidents and resolution steps in the ticketing system
• Collaborate with teams to prioritize and resolve technical problems
• Maintain flexibility to work various shifts and holidays
Requirements:
• Fluency in English and French (written and spoken)
• Und...