Enhance your IT career with Maplesoft Group as a Bilingual Service Desk Frontline Technician in Ottawa. Provide first and second-level support while ensuring customer satisfaction in a government setting.
This on-site position requires a strong background in IT, particularly in remote and deskside support. You will troubleshoot various hardware, software, and connectivity issues, document findings, and provide high-quality customer service. Your expertise in Microsoft tools and experience with IT service procedures will be essential in delivering technical guidance efficiently.
Key Responsibilities:
• Provide first-level remote and deskside IT support
• Install and troubleshoot desktop hardware and software
• Analyze and document technical and business requirements
• Assist clients in resolving complex technical issues
• Support IT service procedures and maintain documentation
Requirements:
• University degree or diploma in technology
• Four years of recen...