What is the opportunity? Apply your investigative abilities to resolve issues, ensuring operational risk mitigation and compliance. Serve as the referral point for team members, delivering a seamless, simpler, fast, and better client experience. Foster collaboration within your team and convergence across partners to support RBC’s One Client, One Bank vision.

What will you do?

Responsible for fulfillment and servicing of complex client transactions related to bankruptcies, consumer proposals, and credit counseling services files.

Apply sound judgment to approve, decline, or negotiate bankruptcy, consumer proposal, and credit counseling services.

Field calls from clients and industry professionals.

Complete risk reports and balance customer service with business risk mindset.

Resolve issues related to the specific group, function, and process.

Must-have

Minimum 2 years of collections experience.

Bilingualis...