Join US Tech Solutions as a Bilingual Service Desk Analyst on a month contract. Engage users through deployment support and customer care while using Microsoft Managed Desktop standards.
In this role, you will be responsible for preparing and deploying Windows laptops, providing user orientation, and ensuring smooth data migration. You must possess a minimum of one year in an IT service desk environment, demonstrate customer service excellence, and be fluent in French.
Key Responsibilities:
• Prepare and deploy Windows laptops following MMD standards
• Safely back up and transfer user data during deployment
• Record asset information and track device lifecycles
• Provide onsite or remote user support during setups
• Retire legacy devices by performing secure data wipes
Requirements:
• University degree or college diploma in IT
• One year of recent IT service desk experience
• Fluent in French for effective communication
• Three years of customer serv...