Join Scotiabank as a Bilingual Manager in Retail Banking Operations, focusing on streamlining processes while leveraging your English and Spanish fluency. This contract role is essential for enhancing the customer banking experience.

In this role, you will oversee the documentation and application of a standardized target service model to improve efficiency in Retail Banking. Your involvement in strategic initiatives and continuous improvement efforts will be essential for optimal service delivery and stakeholder engagement. Success in this position will also require monitoring KPIs and leading improvement initiatives.

Key Responsibilities:
• Develop and implement retail banking operational models
• Support strategic initiative execution and change management
• Identify and engage key stakeholders across operations
• Conduct operational reviews to ensure compliance
• Lead initiatives for continuous efficiency improvement