XP BUSINESS SOLUTIONS S.A.S. is looking for a hands‑on Director of Operations to manage the Medellín contact center's performance and culture.

This role involves leading the integration of AI within operational processes and mentoring team leads for the Vantage AI platform.

The idóneo candidate will own daily metrics, improve performance indicators, and communicate with U.S. clients effectively.

A direct path to VP of Operations/General Manager exists for the right leader.