Position Responsibilities

• Perform quality reviews of system configurations and documentation completed by Plan Design Installation Administrators.
• Communicate audit findings, trends, and recommendations to Plan Design teams and leadership.
• Identify recurring issues and improvement opportunities through data analysis and trend reporting.
• Stay informed of updates to policies, procedures, systems, and regulatory requirements.
• Initiate and support process improvements to align team capabilities with current and future business needs.
• Participate in calibration sessions to ensure consistency, accuracy, and alignment across quality reviews.
• Provide post‑training and nesting support to new Quality Analysts, including peer audits, auditor reviews, question support, root cause analysis, and trend analysis.
• Support rework investigations and contribute to initiatives aim...