Enhance your career as a Bilingual Policy Specialist with Manulife, working remotely from Quebec, Canada. Ensure efficient operations and provide excellent client service in both French and English.
This role requires demonstrating your problem-solving skills and maintaining a positive, proactive approach while handling client transactions and inquiries. As part of the Policy Services team, you'll collaborate with various departments to meet service standards while suggesting process improvements. Flexibility and multitasking will be essential as you manage diverse workloads.
Key Responsibilities:
• Review and process transactions accurately and timely
• Provide excellent service to clients via email and phone
• Collaborate with teams across different offices
• Suggest and implement service efficiency improvements
• Demonstrate a positive attitude in problem-solving
Requirements:
• Fully bilingual in French and English
• Strong decision-making and communic...