This job is in your area. Enjoy a short commute and work close to home.
Job Description
LlamaPixel is a company specialized in providing strategic support for the iGaming industry. We deliver top-tier, 24/7 customer support to Spanish-speaking users across multiple countries in Latin America, within a dynamic, collaborative, and highly technological environment.
We are currently looking for a Bilingual Quality Analyst to lead a high-performing team at our new LATAM CS Hub in Lima. If you are passionate about developing talent, working with performance indicators, and making a real impact on the customer experience, this opportunity is for you.
About the Role
Elevate the customer experience by monitoring interaction quality across chat and email in our LATAM operation. You will evaluate conversations in Spanish, deliver coaching-quality feedback, align standards through calibrations, and partner with Operations.
Key Responsibilities
Monitor and evaluate interactions (chat/email) using...