🚀 LlamaPixel is a company that provides top‑tier 24/7 support to Spanish‑speaking users across Latin America 🌎, within a dynamic, collaborative, and technology‑driven environment 💻✨.

🎯 We are looking for a Bilingual Quality Analyst for our on‑site location in Lima, Peru.

📌Key Responsibilities:

1. 
   

   Monitor and evaluate interactions (ChatBoT, Human chat/email) using approved scorecards; ensure objective scoring, reproducibility, and actionable comments.

   
   


2. 
   

   Monitor and evaluate interactions (ChatBoT, Human chat/email) by our Zendesk QA module integrated with the ticket system.

   
   


3. 
   

   Provide constructive feedback to agents and Supervisors through side-by-sides, 1:1s, and written coaching notes; track follow-up actions and outcomes.

   
   


4. 
   

   Conduct calibration sessions with QA Global/Operations/Training to align scoring standards; document deltas and decisions.