Become a key technical solution provider as a Bilingual Technical Services Representative working with diverse clients across Canada. Deliver expert diagnostics on equipment while ensuring top-notch customer service.
In this vital role, you will serve as the primary contact for customer inquiries and provide technical solutions. Your responsibilities include addressing issues, coordinating with service technicians, and informing stakeholders about policies. You will also enter orders, manage inventories, and ensure timely deliveries, contributing to overall customer satisfaction.
Key Responsibilities:
• Provide technical solutions for customer inquiries nationwide
• Diagnose issues and coordinate with technicians as needed
• Inform clients about warranty policies and returns
• Manage order entries and check product availability
• Track orders and follow up to ensure satisfaction
Requirements:
• Bilingual in French and English, spoken and written
• Basic me...