Enhance your career as a Bilingual Technical Support Analyst in Victoria, BC, with a leading SaaS provider. Support French-speaking clients while solving complex technical issues and learning through hands-on experience.
Our client, a prominent player in the insurance technology sector, is expanding its Canadian operations, offering an exciting opportunity for a French-speaking Technical Support Analyst. Expected to work primarily in English initially, with increasing client engagement in French, this role demands strong problem-solving skills and a customer-focused approach. You'll receive structured training, mentorship, and feedback to facilitate your professional growth.
Key Responsibilities:
• Resolve user issues for clients in both languages
• Demonstrate software functionality to diverse customer groups
• Assist clients with a configurable insurance platform
• Identify enhancement opportunities for core services
• Test new software releases with internal tea...