Enhance customer experience as a Bilingual Technical Support Specialist at Positrace, focusing on GPS products. Provide exceptional support in both English and Spanish to resolve technical issues efficiently.
In this full-time position, you will deliver first-level technical assistance to customers across Canada, the USA, and Mexico. Key skills include project management, technical knowledge of GPS systems, and the ability to communicate complex information simply. Your role is vital to maintaining customer loyalty by resolving issues promptly and effectively.
Key Responsibilities:
• Provide telephone and online GPS technical support
• Own customer issues, ensuring timely resolutions
• Diagnose and troubleshoot hardware/software issues
• Document all activities in the support system
• Build positive relationships through effective service
Requirements:
• 3–5 years in Helpdesk or Technical Support roles
• Proficient in Linux operating systems
• Excellent...