Elevate customer experiences as a Bilingual Travel Customer Service Representative. Provide exceptional support via phone, email, and chat while ensuring every client interaction is seamless and professional.
In this permanent full-time role, you will engage with high-value customers, assisting with travel coordination and loyalty program benefits. Your expertise in GDS systems and TICO certification will be paramount as you navigate travel itineraries and create unforgettable customer experiences. This role demands strong communication skills and a genuine passion for problem-solving in a remote work setting.
Key Responsibilities:
• Provide service through phone, email, and chat
• Assist with travel, lifestyle, and loyalty program inquiries
• Book and manage travel using GDS systems
• Support customers with cancellations and re-bookings
• Plan complex travel itineraries and manage disruptions
Requirements:
• Minimum of 2 years in travel or hospitality
• F...